FAQs

It’s likely you’ll be able to find the answer in our FAQs which cover all of our services. You can filter questions by service area or search for a relevant word or phrase. 

Unable to find an answer? Contact us on 0330 123 1229, or complete a contact form and a member of our team will be happy to help. 

The mediator’s role is to remain neutral, facilitate constructive discussion, and help both parties explore options for agreement. They do not offer legal advice or take sides.

The cost of mediation depends on the complexity of the issues and the number of sessions needed. During your MIAM, we will provide clear details of the cost, so that you can make an informed decision.

Costs may be shared or agreed between the parties. In some cases, legal aid can cover the cost of mediation.

You should make contact with the police urgently and get legal advice first. Leaving the scene can carry serious consequences, and we can coordinate contact and attend the station with you in Stoke.

Driving without insurance is generally non-imprisonable, though the personal impact can still be significant (fines, points, costs). We will explain your options and represent you at Stoke-on-Trent Magistrates’ Court.

If you have been required to attend court, the stakes are usually high (potential disqualification or, for the most serious offences, custody). We guide you on procedure, mitigation and funding, including legal aid where available, and speak for you in court.

Speak to us immediately. Whether court is required depends on the speed and circumstances, and there can be implications for your employment and future HGV licensing if you’re disqualified.

Totting up 12 points within three years usually triggers a minimum six-month ban, unless you prove exceptional hardship with proper evidence. New drivers face licence revocation at 6 points, which is different from a court disqualification.