FAQs

It’s likely you’ll be able to find the answer in our FAQs which cover all of our services. You can filter questions by service area or search for a relevant word or phrase. 

Unable to find an answer? Contact us on 0330 123 1229, or complete a contact form and a member of our team will be happy to help. 

Yes. Whether your treatment was private or through the NHS, if you have received sub-standard care from your physiotherapist that has caused you harm, then you may have a claim for compensation against the physiotherapist or NHS Trust who was responsible for the care you received.

Yes. If you have received sub-standard care from your dentist that has caused you harm, then you may have a claim for compensation against the dentist(s) who treated you.

Yes. If you have received sub-standard care from a private consultant that has caused you harm, then you may have a claim for compensation against the consultant(s) responsible for your treatment.

Yes. If you have received sub-standard care that has caused you harm, then you may have a claim for compensation against the NHS Trust who were responsible for treating you.

This type of claim is not always the quickest to resolve. You should be prepared that it may last one to two years and in some cases, much longer. In the early stages, we advise that preliminary investigations leading to the point where we are able to submit a formal Letter of Claim tends to take around six months. What happens beyond this point depends on whether liability for your claim is accepted by the defendant’s insurer or not, but we will keep you advised every step of the way.

This type of claim is not always the quickest to resolve. You should be prepared that it may last one to two years and in some cases, much longer. In the early stages, we advise that preliminary investigations leading to the point where we are able to submit a formal Letter of Claim tends to take around six months. What happens beyond this point depends on whether liability for your claim is accepted by the defendant’s insurer or not, but we will keep you advised every step of the way.

A claim for clinical negligence involves any claim against a healthcare provider where the victim has endured avoidable pain and is suffering as a result of the error of their doctor/GP/dentist etc.

TWOC stands for Taking Without the Owner's Consent. It covers the scenario where a person takes a vehicle, without the owner's permission, for his or her own use. The offence is often referred to as ‘joy-riding’ and is less commonly charged these days, presumably because vehicle security has improved. It carries a maximum penalty of six months' imprisonment. A suspect could expect to be charged with theft of the vehicle, which has more serious sentencing consequences, if he or she intended to keep it. A passenger can also be charged if knowingly carried in a vehicle taken without consent.