Claire Twells

What I do

I lead the Debt Recovery team and provide advice to clients regarding credit control and ensuring that the invoices they raise are paid. I regularly attend clients’ offices to review their internal credit control procedures and to ensure that a robust process is in place.

When invoices are left unpaid, I seek to recover the sums due to my clients by using the correct legal process to ensure the debt is recovered. I act for a large number of clients including universities, utility companies, independent schools, veterinary surgeries and companies within the fast-moving consumer goods sector. I am also the Head of Business Development for the firm.

I think I bring “thinking outside of the box” to the teams within which I work. I like to do things differently and not follow the norm. I believe that makes you memorable.

I have a young daughter and in my spare time I enjoy spending time with my daughter and husband visiting National Trust sites. I also enjoy attending the gym and going for a run. I love yoga but struggle to find quiet time!

Busy Bees have employed the services of Smiths Solicitors for approximately 14 years in regards to Debt Recovery and in particular the Court procedures.

They assist us from sending LBA’s, Issuing Court proceedings, Enforcing Judgements, arranging and progressing Payment Plans to supporting us with the occasional Witness statements and advice for Court cases.

Their excellent pragmatic management of our Debts has been continually successful and their team strive to act efficiently and politely to ensure a high Customer focus.

Client, Debt Recovery

The University of Leeds has used Smith Partnership to support debt recovery with students and commercial organisations for nearly 10 years. In addition to the collection work they undertake for us, both in the UK and overseas, the Debt Recovery team also provide valuable advice and insight which helps inform and shape our own recovery processes. Claire Twells, as Head of the Debt Recovery team has personally advised and represented us on individual recovery cases where her professionalism, expertise and attention to detail have been invaluable.


The whole team are very approachable and responsive, providing legal information and advice in an accessible way which supports the work of our internal collection team and ultimately reduces our exposure to unpaid debts.

Client, Debt Recovery - University of Leeds

I would not hesitate at all to recommend Claire Twells. She is professional, approachable understanding and thorough. She goes above and beyond to help her clients and has real empathy for the situation that you find yourself in. She gives great, tempered advice and helps to take the emotional stress out of having to deal with difficult people. Look no further for your debt recovery issues!

Client, Business Debt Recovery

A highly respected Solicitor with a wealth of experience.  Very approachable and clearly explains the law and procedure which helps put her clients at ease.

Client, Family

Very impressed by the service provided by Smith Partnership. We have seen a significant increase in progression of cases and results since working with them. Claire is always willing to offer advice and guidance. I would highly recommend them.

Client, Debt Recovery - Trust Pilot

I can't speak more highly of Smith Partnership. Whenever we have any legal requirements, they always deliver top class service. Approached Claire Twells about some debt recovery issues and as always, the service was excellent and she helped us recover the amount fully. Claire, and Smith Partnership in general, are highly recommended.

Client, Debt Recovery - Trust Pilot

Claire at the Smith Partnership is everything you need in a Lawyer, Commercial Litigator, and Debt Recovery Specialist. We've had representation in the past yet none have come close to Claire's effectiveness, candour, and warmth, all equally important facets to a good relationship with your legal representative. Every good business requires a strong and effective legal team. Claire has supported us through some challenging situations that without her expertise and strength would have been far more stressful and difficult. Quick, solution-focused, and strong in our corner. I only wish that we'd begun working with Claire right from the start and you will too.

Client, Business Debt Recovery - Trust Pilot

Smith Partnership is the only solicitors I would trust with any legal matter. Claire Twells is just incredible. She is very warm, welcoming and her credibility and knowledge is undeniable. Thank you so much for al your help last year.

Client, Debt Recovery - Trust Pilot

Claire Twells has recently represented my business in recovering unpaid invoices. As a small business owner, I have found her easy to deal with, compassionate, and highly efficient. I cannot recommend Claire and Smith Partnership highly enough.

Client, Debt Recovery - Google

I recently appointed Claire Twells of Smith Partnership in order to resolve some unpaid invoices. Claire has been outstanding throughout this process, extremely responsive and I'm pleased to say, with her help, the situation has been quickly resolved.

Client, Debt Recovery - Trust Pilot

I cannot thank Claire enough, she was professional the entire time, compassionate and so helpful! She went above and beyond throughout the entire process. She put us at ease and made everything go so smoothly. If I ever need legal advice again, Claire would be my first go to every time!

Client, Debt Recovery - Trust Pilot

Stellar result from Claire Twells and her team. A practical and no nonsense approach achieved the required result. 100% success. Thanks.

Client, Debt Recovery - Trust Pilot

I recently dealt with Claire Twells on a legal matter for my business. I was worried and uneasy about the situation and I was recommended Claire by a close business friend. Not only did she sort the matter very quickly and highly professionally, she also put my mind at ease and was lovely to talk to. She is now our go-to and I wouldn’t trust anyone else with our business legal matters!

Client, Debt Recovery - Trust Pilot

I instructed Claire Twells of Smith Partnership to resolve a business issue with a supplier. It was handled promptly and professionally and we came to a speedy resolution after weeks of circular conversations. I would highly recommend Claire and Smiths to anyone needing debt recovery/contract termination discussions.

Client, Debt Recovery - Trust Pilot

Really pleased with the debt recovery service received from Smiths Partnership, Claire Twells's input in particular. We have used SP before and they've always been able to come up with a positive outcome for us. Happy to recommend!

Client, Debt Recovery - Trust Pilot

We had a very difficult customer who totally fabricated his reasons , for non-payment, of an invoice. Claire (Twells) handled the situation with clarity and reassurance and consequently removed much of the stress that this debt had created. Whilst it took longer than initially anticipated to resolve our claim, we were pleased with the final outcome, due to Claire's support and professional approach.

Client, Debt Recovery - Trust Pilot

Claire was recommended to me by my Bank. From the initial conversation with her regarding our issue she was extremely helpful, easy to communicate with and explained everything in an easy to understand way. Claire took our case and successfully recovered our invoices in a very swift timescale. Would not hesitate to use her services again.

Client, Debt Recovery - Google

Smith Partnership impresses with ‘exceptional service’. The private education and consumer goods sectors are mainstays for the practice, which advises private nurseries and acts alongside banks for their private education clients. The group also handles mandates in the manufacturing, construction, finance, telecommunications and brewing industries.

Claire Twells, who ‘interacts exceptionally well with clients’, heads the department, which includes ‘tenacious’ litigation executive Sharon Davies and litigation executive Andrew Hambleton. 

The Legal 500, 2022

The debt recovery team at Smith Partnership gives ‘indispensable’ advice to clients across a multitude of debt sectors, including educational debts, consumer lending, bridging loan shortfalls and trade debt. ‘Conscientious’ and ‘creative’ Claire Twells heads the practice and is experienced in assisting public listed companies in relation to debt recovery concerning rental arrears for commercial property clients. Clients, who come from a variety of industries, including automotive, manufacturing, sport and hospitality, are impressed by the team’s ‘determination to succeed.

The Legal 500, 2023