Student Debt Recovery

At Smith Partnership, we understand the pressures faced by educational establishments and student accommodation providers when it comes to recovering unpaid student tuition and accommodation fees.

Our student debt recovery services combine legal expertise with a practical, client-focused approach whilst ensuring that funds are recovered fairly and efficiently. As regulated solicitors under the Solicitors Regulation Authority (SRA), we deliver a service that balances compliance and clear communication at every stage.

We work closely with each university’s policies and procedures to ensure student tuition and accommodation fee recovery is handled in a compliant manner and in accordance with your contracts.

Specialists in student debt recovery

For decades, our dedicated student debt recovery team has supported universities and accommodation providers. In the last year alone, we successfully recovered around £20 million in student debts. Our long-standing track record gives institutions confidence that their cases will be handled with care and expertise.

We provide support across a wide range of student debt recovery needs, including tuition fees, accommodation charges, library fines, research costs, and wider commercial debts. Our flexible approach also allows us to step in when finance teams face resource pressures, such as during peak enrolment periods or when additional credit control support is required.

How our student debt recovery works

Our approach is designed to achieve results while maintaining positive relationships. Every case begins with a compliant introduction letter that gives students multiple options for getting in touch and making payment. From there, we use a variety of contact methods, including direct telephone, email, post and text messages plus our Smith Partnership system, to encourage timely repayment.

Telephone contact remains our most effective method of securing. However, for students who prefer to manage their accounts independently, our Smith Partnership system provides a secure self-service platform.

For more information about how our experts can help with student debt recovery outside of the UK, visit our international student debt recovery page.

Student tuition collection

Our student debt recovery services are underpinned by strict regulatory standards. As solicitors regulated by the SRA, we are committed to Consumer Duty guidelines and the Treating Customers Fairly principles. This means protecting vulnerable students and avoiding aggressive practices.

All calls are made under controlled protocols, and written communications are carefully worded to remain professional. Should complaints arise, our monitoring systems allow us to take corrective action immediately, ensuring continuous improvement in the way we work with students and educational establishments alike.

FULL TRANSPARENCY FOR EDUCATIONAL ESTABLISHMENTS

Our university clients benefit from complete oversight through our portal, part of the Smith Partnership system. This secure platform allows clients to track progress in real time, review attendance notes, review all communications with students, view invoices and statements, and monitor overall recovery rates. By offering detailed reporting, we provide full accountability and transparency.

Supporting student finance teams

Beyond recovering tuition and accommodation debts, we also support universities and colleges with wider income management needs. This includes handling commercial ledger debts, assisting credit control departments, and managing overpayment issues. 

DON'T JUST TAKE OUR WORD FOR IT...

The team is proud to be trusted by the University of Leeds:

The University of Leeds has used Smith Partnership to support debt recovery with students and commercial organisations for nearly 10 years. In addition to the collection work they undertake for us, both in the UK and overseas, the Debt Recovery team also provide valuable advice and insight which helps inform and shape our own recovery processes. Claire Twells, as Head of the Debt Recovery team has personally advised and represented us on individual recovery cases where her professionalism, expertise and attention to detail have been invaluable.

The whole team are very approachable and responsive, providing legal information and advice in an accessible way which supports the work of our internal collection team and ultimately reduces our exposure to unpaid debts.

Debt Recovery - University of Leeds

Contact our team today

If your educational establishment is looking for a reliable partner in student loan debt recovery, Smith Partnership is here to help. With decades of experience and a commitment to fairness, we provide student debt recovery services that protect your income while treating students with respect.

Contact our team today on 0330 123 1229, email info@smithpartnership.co.uk, or complete our contact form to find out more.